- What is roaming?
- When you take your mobile phone abroad, your phone "roams" onto overseas mobile networks. This enables you to continue using your mobile almost as you would in the UK, but with your existing operator there can be significant extra costs for calls, voicemail and all your customer services.
When you move between countries, BelZoSIM will move seamlessly with you, picking up a new network as soon as you arrive in a new destination, enabling you to make cheap calls the moment you step off the plane.=
- Where can I use BelZoSIM?
- You can use BelZoSIM in over 220 counrty's Click here for the country's that are available
- How do I use my BelZoSIM without changing my existing mobile number?
- Give friends, family, and colleagues your new number to use whilst you are abroad, AND/OR
Leave a voicemail on your existing phone number giving callers your World SIM number to contact you on, AND/OR
Simply forward your calls from your existing mobile to your BelZoSIM number (please note that call diversion does normally attract a small service charge from your existing service provider. You should check this with them. However it should still work out cheaper than receiving a call on your normal mobile number while abroad.)
- How do I make a call ?
- BelZoSIM works just like a normal SIM card with one small difference when making a call. BelZoSIM uses call-back technology to ensure you get the lowest rates. With BelZoSIM, you dial your number as normal always using the full country code.
However, instead of getting directly through to the person you are calling, there will be a brief 'call back' between dialling the number and being connected. A few seconds after making your call, your mobile phone will ring. Answer the call, and your call will be connected. to the party you are calling.
Dial the number including the full international dialling code ie. +447700012345
You will see a "Please Wait" message. The phone will then disconnect.
Please note that different phones will display varied messages. Some may even say “call failed”, “call rejected”, or “sending a request”. These are all a normal feature.
Please wait. Within a few seconds you will receive a ‘callback' and your phone will ring.
Answer the call and you will hear a message saying your call is being connected.
You will be connected to the person you are calling
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- How do I receive a call?
- Receiving a call on BelZoSIM is the same as receiving a call on a normal SIM.
- Can I use BelZoSIM in Japan & South Korea?
- Yes, BelZoSIM works in Japan. However, to use BelZoSIM in Japan requires a 3GSM (or 3G) mobile phone that supports WCDMA 2100.
This is still a GSM phone, however it is using 3rd generation technology which is deployed in Japan. There are 2 different 3G standards presently in use.
To ensure that you have the correct phone for roaming in Japan, it is advisable that you check with either your current network operator, or preferably refer to their mobile’s handbook to determine whether or not it is WCDMA 2100 compatible.
- I get an error message when I make a call
- This is a normal feature of a BelZoSIM sim card. BelZoSIM uses call-back technology to ensure you get the lowest rates.
When you dial your number, instead of getting directly through to the person you are calling, there will be a brief 'call back' between dialling the number and being connected. During the brief period, your phone will display a "Please Wait" message. Different phones will display varied messages. Some may even say "call failed", "call rejected", or "sending a request".
- I do not receive a call back when I make a call
- If you do not receive a call back, this may mean that your handset is not compatible for using the normal dialling method.
However, you can still use it to make cheap calls using BelZoSIM. Instead of dialling your number as normal, you simply have to save or enter the number prefixed with *125*1*countrycode&number #.Receiving calls anywhere in the world and sending text messages remains exactly the same.
- How much does it cost to call a BelZoSIM number?
- Your BelZoSIM number is a UK mobile number. From most fixed lines it ought to be charged as a call to a mobile phone or less. Mobile networks may levy different charges.
Please check with your service provider about their charges
- How do I check my credit balance and view my call history?
- How do I check my credit balance and view my call history?
You can always check the credit balance on your phone by dialling *187#.
To view your call history, simply log onto your account from anywhere in the world. Your call history is real-time hence no need to wait hours or days to view your call details and costs.
- How do I top up my BelZoSIM?
- Click here to see how to top up your BelZoSIM from anywhere in the world at any time.
- How long does my BelZoSIM last?
- Any unused credit will not expire as long as your sim is active. This includes any free starter credit that comes with your BelZoSIM.
The actual BelZoSIM sim card will be active as long as you want it to.
The sim card will not expire as long as you topup once every 6 months.
- How do I quickly transfer all my phone numbers from my existing mobile phone to the mobile I bought with BelZoSIM?
- Use a SIM Bank to transfer your contacts from your current sim to a BelZoSIM at the touch of a button.
- How do I use the cheap call forwarding facility to call anywhere in the world without incurring any BelZoSIM charges?
- To use BelZoSIM’s cheap call forwarding facility to call abroad, you need to forward your BelZoSIM number to the number abroad that you wish to call. Then simply call your BelZoSIM number and you will be put through to the number abroad that you wish to call. Costs for calling your own BelZoSIM number will be dependant on how you are dialing.
Your BelZoSIM number is a UK mobile number. From most fixed lines it ought to be charged as a call to a mobile phone or less. Mobile networks may levy different charges. Please check with your service provider about their charges. The approximates costs of calling a BelZoSIM number using some popular providers are as follows: please check with your provider.
- Can i use BelZoSIM in any phone?
- BelZoSIM is compatible with the majority of phones bought in the last four years, however your phone has to be unlocked to use BelZoSIM.
- Will BelZoSIM work with my phone?
- BelZoSIM is compatible with most mobile phones and will work if they are unlocked.
- Is my mobile phone unlocked?
- To find out whether your phone ,is unlocked, insert a SIM card from a different network into your phone. If it operates normally, it is unlocked. If not, you can ask your operator for an 'unlock code' which it is obliged to give you, though conditions and charges may apply. Alternatively you can unlock it yourself by taking your phone to an independent phone shop or by trying one of the independant unlocking websites.
- How much does a BelZoSIM sim card cost?
- A BelZoSIM costs €20 and comes with €10 of call credit. Buy it now..
- Does BelZoSIM have a voicemail service?
- BelZoSIM comes with a full voicemail service. To activate your Voicemail dial *122#, to deactivate dial *123# and to retrieve Voicemail simply dial *121#.
- Can I use conference calling with BelZoSIM?
- Yes you can. You can initiate a conference call using either a web-browser or a mobile phone equipped with text messaging (SMS)
- What are other quick access codes I can use with BelZoSIM?
- 102 +(Number) – Forwarding ON
*103# Forwarding Off
*121# Voicemail Retrieval
*122# Voicemail ON
*123# Voicemail Off
*125# Check status of features
*154# Customer Service
*187# Account Balance
- Cannot receive calls?
- Check to make sure your SIM card is properly installed.
Make sure you are getting a signal.
If there is no coverage (network not available) yet you know mobile services exists in the area, it is possible that BelZoSIM does not have roaming agreements in that country. Please check our website for our full coverage list
Make sure you have credit in your account. Please note a positive credit balance is always required in your account at all times to keep your sim active even to receive inbound calls in free roaming countries.
- Cannot make calls?
- Check to make sure your SIM card is properly installed.
Make sure you are getting a signal.
If there is no coverage (network not available) yet you know mobile services exists in the area It’s possible that BelZoSIM does not have roaming agreements in that country.
Make sure you have credit in your account allowing you to make calls or receive calls Credit is required in your account to receive inbound calls for non free roaming countries.
- Call quality issues
- In the unusual event that the quality of your call is poor, ensure you have a proper signal. If you have good signal the line may be at fault, please hang-up and redial. If that does not resolve the problem please try changing mobile networks. Refer to your handset manual for instructions to do this.
- How do I change 'Profiles'?
- USA Profile - USA profile should be selected when roaming in the USA
Prime Profile – Should be selected when roaming in Italy
Global Profile – Should be selected in all other countries of the world.
Please note the default profile is the 'Global Profile'. On some handsets, after changing profiles, you may need to restart your phone for the profile to become active.
It the menu doesn't appear upon powering up your handset, within your phone menu, look for a sub menu called 'SIM MENU'. On some handsets this may have another name. Once selected, choose the sub menu, 'Roaming Profiles'. Then the three profiles as describes above should appear and select accordingly.
Please check with your service provider about their charges
- How do I find the SIM Menu?
- The SIM Menu is an application which is available on the SIM. This is located in various places for different handsets, but is usually found in the Settings menu. To find the SIM Menu in specific handsets please see below;
iPhone
1. Tap Settings
2. Tap Phone
3. Tap SIM Applications
4. Select Location
- Further Support
- BelZoSIM are committed to providing top quality Customer Support 7 days a week. Please feel free to email support@belzosim.com for a prompt polite response.